Stream to Host 7th Annual EMEA Client Event; Global Clients to Converge on Barcelona, Spain
Amsterdam, Netherlands (ots/PRNewswire)
Stream, a global outsourcer of customer service and technical support, announced today the details of their 7th annual EMEA Client Event. The event, which will take place June 15 - 16, 2005 in Barcelona, Spain, has become one of the premier networking and industry information gathering events for Stream's global clients.
"This year's EMEA Client Event will be packed with outsourcing strategies and case studies for our clients," said Stream president and CEO, Toni Portmann. "Barcelona provides a great backdrop for sharing ideas and concepts with our participants."
This year's event will focus on the following topics:
- Contact centre industry trends
- The exceptional customer experience and why it's essential for success
in today's global high-tech market
- How to take advantage of Stream's IT infrastructure to enhance your
customer support business
- How to best define an offshore strategy with Smart Shore(SM)
methodology
- Customer case studies -- how industry leaders have improved customer
satisfaction and reduced operating costs"Last year's event, held in London, was attended by more than 110 clients," said Portmann. "Our goal for this year is to provide attendees with the tools and information to improve their outsourcing strategies and the value they bring to their customer interactions for years to come."
About Stream
Stream is a global technical support and customer service outsourcing provider. The company's award-winning systems and processes provide effective contact centre solutions that help clients achieve business efficiencies and provide an exceptional service experience to their customers. Stream employees around the world enhance more than 45 million customer experiences a year using Stream's fully integrated suite of e-mail, chat, voice and self-help solutions. For more information, visit Stream's Web site at http://www.stream.com .
Sara Koks
Phone: +31-20-586-4718
sara_koks@stream.comWeb site: http://www.stream.com
Contact:
Sara Koks of Stream, +31-20-586-4718, or sara_koks@stream.com