EANS-News: USU presents the new Valuemation Release 3.6
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Focusing on process automation and planning simulation
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Business Service Management (BSM) integrates IT to increase its benefit to business. With the new Version 3.6 of the Valuemation product line, USU supports basic issues to realize this business added value. In addition to user interface improvements and the numerous new functions of the individual modules, the focus is now in particular on process automation, the simulation of planning scenarios, and their visualization with helpful "dashboards". Valuemation 3.6 has already passed ITIL® v3 compliance with flying colors! The independent ITIL® consultancy firm, Pink Elephant, has certified the USU products in 12 ITIL® v3 disciplines.
Process automation minimizes IT operating costs
At approximately 70 percent, IT operation still accounts for more than the lion´s share of IT spending. Reducing this cost pool with continuous process automation and standardization is a key IT requirement, especially in these difficult economic and financial times. The topic of complex IT service process automation is a pervasive theme in the Valuemation modules. For Version 3.6, new dynamic process templates have been developed for the "Change Management" and "Request Fulfillment" areas in particular. This allows companies to also automate very complex processes, e.g. as part of IT application processes.
Let´s take a look at a software order: The user selects the requested product from an IT service catalog and consequently activates an approval process. Following the respective check and release the application is processed fully automated. The system determines if a license of the selected software is available in the pool inventory, reserves this as required and books it on the target system. Otherwise a procurement process is started via the Asset Management. If the item is available, a software distribution is initiated, which installs the program. A time-controlled inventory scan then checks that the installation was successful. The current status is then updated in the CMDB. The asset is given the "Installed" status, the license is awarded and assigned. The user receives feedback that the service order has been successfully completed.
The templates provided by the system can be flexibly configured in line with the individual processes, and, very importantly, they can also be presented graphically. The really special thing here is that not only the execution of the processes can be automated - so too can the documentation, because business services require documentation in the CMDB that is both comprehensible and complete in every respect.
Simulation and graphic presentation of planning scenarios
How do long response times affect online sales? How does the ratio of open to closed tickets change when I increase the first-call resolution rate, and what resources are required for this? On the basis of the historical data of defined key performance indicators (KPI), the dashboards in Valuemation 3.6 allow various planning scenarios to be simulated, and planning and resource adjustments can be justified.
All decision-relevant information from Valuemation is presented in a modern reporting environment with graphic visualization. The mass data can be prepared here in different chart forms. This provides helpful, informative key performance indicators at a glance. The role-based access to existing dashboards and their content is regulated in the administration environment. Users therefore do not need any additional reporting software. What´s more, the dashboard module can be easily linked to existing portals on an intranet or extranet, or on the Internet.
Business Service Management all from one single source
Release 3.6 is available right now. In addition to the usual version upgrade, USU also offers its customers a "Core Upgrade". This allows customers to change quickly with customized adjustments. Companies that orientate themselves towards ITIL®, will benefit from the comprehensive compliance with the industrial standard. In essence, these integrated new software modules operate at the interface between the technical side and business side on a standardized platform to promote efficient business workflows. All from one single source.
The highlights of Valuemation 3.6 are presented in an executive summary (http://www.usu.de/konzern/downloads_businessservicemanagement.html) and in web events (http://www.usu-ag.com/english/events/webevents/dates.html)
end of announcement euro adhoc
Further inquiry note:
Gerick Thomas
Branche: Software
ISIN: DE000A0BVU28
WKN: A0BVU2
Index: CDAX, Prime All Share, Technologie All Share
Börsen: Frankfurt / regulated dealing/prime standard
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