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USU Software AG

EANS-News: With Valuemation 4, USU now presents its new software generation for knowledge-based service management

Möglingen (euro adhoc) -

  Corporate news transmitted by euro adhoc. The issuer/originator is solely
  responsible for the content of this announcement.
New Products
Specific, need-based provision of
service-related knowledge makes companies more productive and 
flexible. This approach minimizes costs and risks - in technical 
support, in IT operations and in other mission-critical business 
areas. With the new Version 4 of its Valuemation product line, USU 
clearly depicts its added-value contributions to your business. Among
its many features, this ITIL©-compliant software generation now 
offers an individually configurable, role-specific user interface 
which is implemented in a completely new web client technology. 
System users are first shown an initial home page, similar to a 
portal access screen, that contains all the information and 
applications that they need for their work flows. Processes such as 
IT job management can be modeled with the help of graphics in a 
"Process Engine", allowing work flows to be accelerated and also 
easily monitored and managed. For each task, a progress bar clearly 
indicates the current status of the job. These features permit users 
to directly see and enjoy the benefits of Valuemation 4 right away, 
greatly increasing user acceptance. As a result, its implementation 
will pay off much faster. The new Valuemation product generation was 
already presented to USU customers and other interested persons in a 
pre-release version at the recent "USU World" conference held in the 
middle of last May. The new version was very well received with great
interest by the approximately 200 conference participants.
A User-Centered Work Environment In designing the new applications, 
the primary focus of the developers was on meeting the ergonomic 
needs of the end users. Whether being used by license managers, 
service desk representatives or asset managers, Valuemation 4 
supports all roles along their specific work flows. To facilitate 
this, corresponding best practices are available. The application 
start page can be individually customized with the information 
objects or control elements best meeting the needs of the respective 
user. Right at a glance, users can access tasks, news, evaluations 
and other relevant information, such as data on still-open tickets or
the contractual compliance of given licenses. URL objects allow 
integration of all kinds of applications or required web elements. In
addition, companies can also readily integrate Valuemation directly 
into their own enterprise portals.
Simple, Easy Process Modeling USU has developed a completely new 
process management system and integrated it into Valuemation. This 
feature allows users to easily and efficiently carry out and manage 
cross-departmental collaboration. This means that, based on service 
requests selected and submitted from a service catalog, all work 
flows can be individually modeled, such as for managing jobs or 
creating contracts. This modeling is carried out in a standardized 
manner in Business Process Modeling Notation (BPMN) within 
Valuemation and allows automated execution of process steps, 
including process monitoring and reporting, etc.
Always Kept Up-To-Date A common feature of all Valuemation modules is
a helpful progress bar that keeps users fully informed about the 
overall status of their tasks and what still remains to be done to 
complete them. For instance, the progress bar indicates which data 
are needed in which sequence in order to carry out relocation of IT 
equipment. This information includes the original location, the 
destination, the system information, etc. In addition, it helps users
with IT procurement, ticket creation and contract creation. In short,
the progress bar guides users clearly and systematically through all 
steps in a given process.
Faster Amortization and Earlier Added Value Valuemation 4 will offer 
enterprises a modular software suite for knowledge-based service 
management, a suite that meets high performance standards for user 
ergonomics and acceptance due to its many specialized 
functionalities. All areas of the industry standard ITIL© v3 will be 
addressed, in particular Service Economics and Service Asset 
Lifecycle Management. The Valuemation user interface, consistently 
process-oriented and role-based, facilitates users´ individual 
workflows, thus increasing their efficiency and productivity.
USU AG. The Knowledge Business Company
USU is the leading European vendor of IT and Knowledge Management 
software. Bridging the gap between the business and technical world, 
USU applications monitor and control all IT systems and components 
that support business processes. USU solutions enable customers 
worldwide and in all sectors of the economy to apply the added value 
of IT, to become more flexible, to save costs and to minimize 
business risks.
With Valuemation®, USU offers a powerful and feature-rich integrated 
suite of tools for knowledge based Service Management all from one 
source. This modular suite, which is recognized by leading 
international analysts, comprehensively supports all ITIL® 
disciplines.
Customers use the USU KnowledgeCenter technology either in the form 
of an integrated research and navigation system or as a portal 
solution to activate all of an organization´s knowledge. With 
KnowledgeCenter, call and service center answer more than 25 million 
individual questions every year.
USU was founded in 1977 and is headquartered in Germany. Further 
information is available at www.usu-ag.com
end of announcement                               euro adhoc

Further inquiry note:

Gerick Thomas

Branche: Software
ISIN: DE000A0BVU28
WKN: A0BVU2
Index: CDAX, Prime All Share, Technology All Share
Börsen: Frankfurt / regulated dealing/prime standard
Berlin / free trade
Hamburg / free trade
Düsseldorf / free trade
Hannover / free trade
München / free trade
Stuttgart / regulated dealing

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