Hostpoint is the first Swiss provider to offer telephone support on weekends
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Rapperswil-Jona (ots)
Hostpoint is now the first web hosting provider in Switzerland to offer telephone tech support seven days a week. Hostpoint's customer service is available on weekends not only via e-mail but now also via phone, WhatsApp and Skype. The Rapperswil-based Internet service provider is thus once again significantly expanding its customer service offering.
Hostpoint customers have already been able to benefit from numerous options for contacting support. The telephone customer service has always been available from Monday to Friday during opening hours (8:00 am to 6:00 pm each day). The same is true for WhatsApp chats and Skype calls. Written support requests via e-mail or contact form are also accepted on weekends.
Now, Hostpoint is taking customer support one step further by extending the regular opening hours for the telephone service and for the WhatsApp and Skype services to Monday to Sunday (8:00 am to 6:00 pm each day). Hostpoint support now covers the full breadth of contact options seven days a week: phone, e-mail, website contact form, WhatsApp and Skype. All support channels are available to all Hostpoint customers without restriction.
Customer service unique to the Swiss web hosting industry
Hostpoint therefore offers a support service that is unique to the Swiss hosting market. Switzerland's largest web hosting provider has always placed great emphasis on first-class advice and customer-oriented support. Not least thanks to the personal and expert customer service in four languages from Switzerland, Hostpoint can build on a very large and loyal customer base.
For Marco Bühler, Head of Customer Care, the extension of the telephone customer service to both days of the weekend is a logical and important step: "Our products and services are always available to customers. And many customers primarily have time on the weekends to manage their websites or online stores. Accordingly, questions and problems also arise on the weekend. By expanding support via phone, WhatsApp and Skype to Saturdays and Sundays, we want to meet this customer need."
In the past, Hostpoint has repeatedly invested in the further development and expansion of support. Since 2008, more than half of all employees have been working in technical or administrative customer service. Since 2012, support requests have been possible via the internet telephony service Skype. In the same year, the CheckIn service was launched, allowing customers to book an on-site consultation with Hostpoint. And finally, last year Hostpoint became the first provider in Switzerland to open a support channel via the chat service WhatsApp.
Support requests by telephone now possible
With immediate effect, technical telephone support is available to all Hostpoint customers from Monday to Sunday from 8:00 am to 6:00 pm each day. The same applies to e-mail, the contact form, WhatsApp and Skype. Customers with Business web hosting or a Managed Flex Server also enjoy the benefits of Gold or Platinum support (with service level agreement), depending on the product.
Contact:
For more information, please contact:
Mauro Landolt
Head of Communication
Hostpoint AG
Neue Jonastrasse 60
8640 Rapperswil-Jona Switzerland
E-mail: media@hostpoint.ch